Shipping Policy

Shipping Policy

Our priority is to ensure that your orders are processed and shipped quickly, securely, and conveniently. Below you will find detailed information regarding our shipping policy.

Order Processing Times
Orders are processed within 1–3 business days.

Shipping Country
Currently, we only ship within the United States. We offer delivery to all 50 states, including rural and remote locations. We do not ship to addresses outside of the U.S. If you wish to receive an order internationally, please contact us to explore alternative solutions.

Delivery Time
The estimated delivery time for all orders within the United States is between 5 and 7 business days from the shipping date. Delivery times may vary depending on the destination, selected courier, and weather or traffic conditions. In exceptional cases, delays may occur, but we will do our best to ensure your order arrives as soon as possible. You can track the status of your order using the tracking number sent by email.

Shipping Charges
Free shipping on all items!

Order Tracking
Once your order has been shipped, you will receive an email with a tracking number to monitor the shipment in real-time. If you do not receive a shipping confirmation within the expected processing time, please contact our customer service for assistance.

Delivery Issues
If your order is not delivered within the expected timeframe or if you encounter issues such as damage or address errors, please contact our customer service within 7 days of receiving the order.

Shipping Address
Please ensure that the shipping address provided is complete and accurate, including name, street number, ZIP code, and phone number. We are not responsible for failed deliveries due to incorrect or incomplete address information.

Delays and Force Majeure
Deliveries may be delayed due to events beyond our control, such as natural disasters, strikes, transportation disruptions, or other extraordinary circumstances. While we are not liable for such delays, we will keep you informed and assist you as best as possible.

Shipping to Business Addresses
If shipping to a business address, ensure that the location is correctly identified and accessible. We recommend including the recipient’s name and company name to avoid confusion.

International Shipping Policy
At this time, we do not offer international shipping. If you are located outside the United States and wish to place an order, please contact us to explore available options.

Redelivery and Incorrect Address
If no one is available at the time of delivery, the courier may attempt a redelivery or leave instructions for pickup. If an incorrect address is provided, the package may be returned to us and you may be charged for reshipping.

Shipping of Customized Products
Customized products may require longer processing times than standard items. We will keep you informed of the expected delivery time when applicable.

Delivery to Secure Locations
If you opt for delivery to a secure location (e.g., a pickup point or PO box), please ensure that the information provided is accurate and complete to avoid delivery issues.

Returns and Shipping Costs
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect. For defective or damaged items, return shipping is free.

Shipping Assistance Contacts
If you have questions or need help with your shipment, please reach out to us:

Email: [email protected]
Phone: +1 (415) 762-3849
Address: 2200 Wheatsheaf Ln, Philadelphia, PA 19137, USA