Return and Refund Policy

Return and Refund Policy
At Picturale, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and hassle-free return and refund policy to ensure a stress-free shopping experience.

Returns and Exchanges
If you wish to return a product or request an exchange, you can do so within 30 days from the date of receipt of the order. We offer free returns, with no additional fees, so you can change your mind with peace of mind. Our goal is to make the return process as easy as possible.

How to Make a Return or Exchange:
Return request: Within 30 days of delivery, submit a return or exchange request. You can do this through one of the following methods:

  • Email: [email protected]

  • Phone: +1 (415) 762-3849

  • Address: 2200 Wheatsheaf Ln, Philadelphia, PA 19137, USA

Necessary details: When submitting the request, provide the order number, reason for the return or exchange, and indicate whether you would like a full refund or a replacement product.

Return instructions: Once we receive your request, we will send you all the necessary instructions for returning the product, including a prepaid shipping label.

Return Shipping Costs:
Picturale covers the shipping costs for returns and exchanges made within 30 days of delivery. We will send you a prepaid return label via email, which you simply need to print and attach to the package for return. Return shipping costs are completely covered by us, so you don’t have to worry about anything.

Return Conditions:
To make a return, the product must be returned under the following conditions:

  • The product must not have been used.

  • The product must be returned in its original packaging, with all tags and accessories included.

  • The product must not be damaged or altered in any way.

Note: Customized products, such as those made to order or modified according to your preferences, cannot be returned unless they are defective or damaged upon delivery.

Refund:
Once the returned product is received and inspected by our team, we will issue a full refund using the same payment method used for the purchase. Refunds are processed within 7 business days of receiving the return. If the payment was made through PayPal, the refund will appear on your PayPal account within a few hours. If the payment was made with a credit card, the refund may take up to 10 business days to appear on your statement.

Exchanges:
If you wish to exchange a product for another, you can do so by following the same return process. Once the returned product is received, we will send the replacement product at no additional cost. If the replacement product has a different price compared to the original, we will charge or credit the difference depending on the situation.

How to Pack the Return:
To ensure that the returned product arrives in good condition, we recommend that you:

  • Pack the product securely, preferably using the original packaging.

  • Ensure the return label is clearly visible on the package.

  • Use a tracked shipping service (if necessary) to monitor the package’s status during transit.

Additional Terms and Conditions:

  • Late returns: Returns made after the 30-day period will not be accepted, unless the product is defective.

  • Defective products: If you have received a defective product, please contact us immediately. In this case, we will cover all shipping costs for the return and guarantee a replacement or full refund.

Contact:
For any questions or further assistance regarding the return or refund process, you can contact us through one of the following methods:

  • Email: [email protected]

  • Phone: +1 (415) 762-3849

  • 2200 Wheatsheaf Ln, Philadelphia, PA 19137, USA