FAQ

Frequently Asked Questions (FAQ)

What types of products do you offer?
We offer wooden frames, printed posters, canvas prints, and unique artistic prints. Each product is designed to enhance your memories and complement your space.

How long does production and shipping take?
Production time ranges from 2 to 5 business days. Delivery within the United States typically takes 3–7 business days, depending on the destination. We will send you an email with tracking information once your order has been shipped.

Can I see a preview before printing?
Absolutely! Upon request, we will send you a digital preview of your product via email before printing. You can approve it or request changes.

Are your products ready to hang?
Yes, all of our prints and frames come with hangers so they can be easily mounted on the wall.

Can I send a gift directly to someone else?
Yes! You can enter the recipient's address during checkout and add a personalized gift note. We never include prices inside the package.

What if my product arrives damaged?
We’re very sorry if this happens. Please contact us within 48 hours of delivery and send a photo of the damage so we can assist you as quickly as possible.

Do you offer refunds or returns?
Due to the nature of our products, we cannot offer standard refunds. However, if there are any issues with your order, we’ll do our best to make it right.

How can I contact you for assistance?
You can reach out to us at any time:
Email: [email protected]
Phone: +1 (415) 762-3849
We typically respond within 24 hours on business days.